FAQ

Secure Ordering & Payment Options

 

NEWENdirect secures your private information using a VeriSign SSL Certificate. All credit card and order information are processed using VeriSign's 128-Bit encryption. Information exchanged with any address beginning with https is encrypted using SSL before transmission.

 
 
Returns & Refunds
 

RETURN OF MERCHANDISE - Products CANNOT be returned to NEWEN without its prior approval. Customer MUST contact the Order Department to get approval and to be issued a Returned Merchandise Authorization number (RMA#). Products authorized for return must be returned prepaid in original condition and in original container. The RMA# assigned by NEWEN should be written on the shipping label and MUST appear on a copy of the invoice(s) covering the original shipment.

 

A copy of the invoice must be included in the box with the parts. Shipment must contain ONLY those items on the RMA as approved for return. Merchandise must be received within 15 days of the date of the RMA or the RMA will be cancelled.

 

Merchandise that is not under warranty is subject to an 18% restocking fee. The issuance of a RMA DOES NOT guarantee credit; it is only an authorization for the return of the Products. Credit for return is at the sole discretion of NEWEN. Credit will be issued only after inspection of returned goods. Company credits are non-refundable.  C.O.D. returns will not be accepted.


No return of altered or etched items. Custom orders and machine orders cannot be cancelled once processed; sales are final: No return, exchange or refund. Any credits granted by NEWEN are void if not used within one (1) year of credit issuance.

NEWEN 

Attn: Returns / RA # 

1250 Pacific Oaks Pl, Suite 100

Escondido, CA 92029

USA